Friday, August 10, 2012

Ebay Please Fix: Paypal Temporary Hold, Ebay/Paypal non-integration

Update 13 Aug: no change.  Ebay ominously observes that "you have changed the status to "not paid", but buyer paid by Paypal on 9 August".

Paypal still reports status "held", and my account has one open dispute requiring action by me.

Fresh on the heels of a "reversal", I encounter yet another twisted situation with Ebay/Paypal.  The non-integration of the two is just nonsense.

Buyer paid in the evening.  Before the package was shipped out the next morning, buyer sent a message explaining that Paypal had put a Temporary Hold on the payment. Buyer asks patience, explaining that they are working with Paypal on the issue.

That might be acceptable, BUT.  The ebay status was still "need to ship".

A (finely detailed) inquiry to the Paypal account records shows that buyer was correct. Payment was reversed, my funds gone, status was "Temporary Hold".  Paypal account status goes to exclamation point "You are involved in an open dispute", offering links which go to the ordinary dispute filing process, which is totally inappropriate.

I'm not sure I know why the funds are on "Temporary Hold".  Is that something buyer did?  The bank? Dunno.

I do request of Ebay/Paypal: please feed this kind of status change immediately into the "need to ship" zone. That's what we use to know when an item is properly paid for.  And drop the "open dispute" crap.

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