A good place to start: http://contact.ebay.com/ws/eBayISAPI.dll?ContactUsNextGen&Format=1&pid=417
Ebay frequently changes their phone #s. These are left here as historic reference, not because they are believed to still work.
866-495-3229
866-540-3229 (both of these posted 28 Sept)
866-643-1588 (posted 6 sept)
800-701-3229
866-519-3229
888-749-3229
866-643-3720
In theory, these require a PIN, which a seller can set up. There is some reason to hope to get through to a human being without a pin, given sufficient perseverance, and hitting 0 as the answer to all decisions.
Another posted suggestion:
Set up your own PIN number that you can change any time you want to.
Account>>>Personal Info>>>TelephonePin>>>Edit
Enter a 6 digit number...confirm the number
Monday, July 26, 2010
Friday, July 23, 2010
5 UPIs gets buyer suspended
This was reported on SC today.
The news is that 5 UPIs in a row will get a buyer suspended. NARU. Kaput.
Observe that this seems to be a stale piece of boilerplate, seller cannot remove the UPI strike.
=================================================================
I guess its just a forward from the guy to me... I deleted the names
From: eBay Australia Customer Support - aurswebhelp
Date: 23 July 2010 5:37:36 PM AEST
To:.........@me.com
Subject: Re: IV=C14002 Ask about your blocked or suspended account [#AU &MC119 ?00 ] (KMM28640925I15977L0KM)
Hello Tim,
Thank you for writing to eBay regarding not being able to pay for your
items because you were ill and lost your job.
I am sorry to hear that you have been ill and that you lost your job. I
can understand how this can affect your ability to pay for your items.
Please understand that you will need to resolve your Unpaid Item strikes
before your account can be reinstated.
This action was taken due to the Unpaid Item strikes you have received.
Please follow the next steps to help us restore your account as quickly
as possible. The sooner the Unpaid Item strikes are removed, the sooner
you'll be able to trade on eBay again.
Tim, I have listed the strikes and contact information for your sellers
below.
Title: 2 pairs of Angel wings ,seashells from Florida
Item #: 360257877523
Start Date: 4/29/2010 10:43:08 PM
End Date: 5/6/2010 10:43:08 PM
Seller: [redacted by sg51]
Title: 110MM Large CRYSTAL BALL Sphere + Stand (Lead Crystal)
Item #: 350350742032
Start Date: 5/6/2010 9:52:31 AM
End Date: 5/16/2010 9:52:31 AM
Seller: ............com.au@iinet.net.au)
Title: Parrot Pet Aviary Bird Cage Open Roof 145cm A102
Item #: 260600631226
Start Date: 5/10/2010 10:02:50 AM
End Date: 5/13/2010 10:02:50 AM
Seller: ..........@ozplaza-vic.com.au)
Title: 172cm XLarge Parrot Pet Aviary Play Top Bird Cage B005
Item #: 270577467761
Start Date: 5/11/2010 9:39:36 AM
End Date: 5/14/2010 9:39:36 AM
Seller: .........@ozplaza-vic.com.au)
Title: SET OF 8 MATRYOSHKA NESTING DOLLS * RUSSIAN SOUVENIR *
Item #: 230478943180
Start Date: 5/24/2010 1:36:55 PM
End Date: 5/24/2010 9:37:36 PM
Seller: ..........@yahoo.com)
To appeal any Unpaid Items strikes that you have resolved you can
either:
A.) Contact the seller and ask them to remove the Unpaid Item strike
Link
B.) Appeal your Unpaid Item strike to eBay by providing proof of
payment or proof that the seller excused you
For more information on eBay’s Unpaid Item policy and to submit your
appeal with email evidence through the online Unpaid Item Bidder Appeal
form:
Link
Tim, I know this is difficult and we appreciate your patience and
cooperation in this matter.
Thank you for your time.
Regards,
Jonathan M.
Trust & Safety Team
If after this email you receive a survey on my performance, I would like
to ask that you take the time to fill it out. I always like to know how
I am doing and how I can improve. Thank you for choosing eBay.
The news is that 5 UPIs in a row will get a buyer suspended. NARU. Kaput.
Observe that this seems to be a stale piece of boilerplate, seller cannot remove the UPI strike.
=================================================================
I guess its just a forward from the guy to me... I deleted the names
From: eBay Australia Customer Support - aurswebhelp
Date: 23 July 2010 5:37:36 PM AEST
To:.........@me.com
Subject: Re: IV=C14002 Ask about your blocked or suspended account [#AU &MC119 ?00 ] (KMM28640925I15977L0KM)
Hello Tim,
Thank you for writing to eBay regarding not being able to pay for your
items because you were ill and lost your job.
I am sorry to hear that you have been ill and that you lost your job. I
can understand how this can affect your ability to pay for your items.
Please understand that you will need to resolve your Unpaid Item strikes
before your account can be reinstated.
This action was taken due to the Unpaid Item strikes you have received.
Please follow the next steps to help us restore your account as quickly
as possible. The sooner the Unpaid Item strikes are removed, the sooner
you'll be able to trade on eBay again.
Tim, I have listed the strikes and contact information for your sellers
below.
Title: 2 pairs of Angel wings ,seashells from Florida
Item #: 360257877523
Start Date: 4/29/2010 10:43:08 PM
End Date: 5/6/2010 10:43:08 PM
Seller: [redacted by sg51]
Title: 110MM Large CRYSTAL BALL Sphere + Stand (Lead Crystal)
Item #: 350350742032
Start Date: 5/6/2010 9:52:31 AM
End Date: 5/16/2010 9:52:31 AM
Seller: ............com.au@iinet.net.au)
Title: Parrot Pet Aviary Bird Cage Open Roof 145cm A102
Item #: 260600631226
Start Date: 5/10/2010 10:02:50 AM
End Date: 5/13/2010 10:02:50 AM
Seller: ..........@ozplaza-vic.com.au)
Title: 172cm XLarge Parrot Pet Aviary Play Top Bird Cage B005
Item #: 270577467761
Start Date: 5/11/2010 9:39:36 AM
End Date: 5/14/2010 9:39:36 AM
Seller: .........@ozplaza-vic.com.au)
Title: SET OF 8 MATRYOSHKA NESTING DOLLS * RUSSIAN SOUVENIR *
Item #: 230478943180
Start Date: 5/24/2010 1:36:55 PM
End Date: 5/24/2010 9:37:36 PM
Seller: ..........@yahoo.com)
To appeal any Unpaid Items strikes that you have resolved you can
either:
A.) Contact the seller and ask them to remove the Unpaid Item strike
Link
B.) Appeal your Unpaid Item strike to eBay by providing proof of
payment or proof that the seller excused you
For more information on eBay’s Unpaid Item policy and to submit your
appeal with email evidence through the online Unpaid Item Bidder Appeal
form:
Link
Tim, I know this is difficult and we appreciate your patience and
cooperation in this matter.
Thank you for your time.
Regards,
Jonathan M.
Trust & Safety Team
If after this email you receive a survey on my performance, I would like
to ask that you take the time to fill it out. I always like to know how
I am doing and how I can improve. Thank you for choosing eBay.
Seller restricted for negative positive
This is rare.
Usually, seller "gets it", and the story is over. But indeed, if seller persists, ebay will restrict for posting fb comments inconsistent with a positive rating.
clothesusa wrote:
I don't know what is happening to ebay. They are favoring the buyer way to much, and they really don't care about the seller. I received the following suspension on ebay for telling the truth about a transaction.
MC014: Account Restriction for clothesusa -Feedback Abuse
Hello clothesusa (leohall@cableone.net),
Your eBay account privileges have been limited from buying or selling for 3 days because of a violation of one or more of our Feedback policies. The following Feedback was left from your account:
"NOT TRUSTWORTHY" I have blocked this buyer from future purchases Leo clothesusa
Wanted Extra Time to Pay & Then Complained over 2 Minor Problems. Disgusting...
Seller Beware,Very Rude Buyer,Left Neg Feedback without Contacting Seller $3.99
This buyer would not give seller a chance to rectify a $3.99 purchase item
This recent account activity doesn't follow our guidelines.
---About the eBay Feedback Abuse, Withdrawal, and Removal Policy---
Leaving a negative comment or follow-up with a positive Feedback rating isn't allowed. To review the requirements, please go to:
Link
Any seller fees that are still owed are due to eBay immediately. eBay will charge any amounts that you have not previously disputed to the billing method that is currently on file.
Thank you for your cooperation.
Sincerely,
eBay Trust & Safety team
H38467
Usually, seller "gets it", and the story is over. But indeed, if seller persists, ebay will restrict for posting fb comments inconsistent with a positive rating.
clothesusa wrote:
I don't know what is happening to ebay. They are favoring the buyer way to much, and they really don't care about the seller. I received the following suspension on ebay for telling the truth about a transaction.
MC014: Account Restriction for clothesusa -Feedback Abuse
Hello clothesusa (leohall@cableone.net),
Your eBay account privileges have been limited from buying or selling for 3 days because of a violation of one or more of our Feedback policies. The following Feedback was left from your account:
"NOT TRUSTWORTHY" I have blocked this buyer from future purchases Leo clothesusa
Wanted Extra Time to Pay & Then Complained over 2 Minor Problems. Disgusting...
Seller Beware,Very Rude Buyer,Left Neg Feedback without Contacting Seller $3.99
This buyer would not give seller a chance to rectify a $3.99 purchase item
This recent account activity doesn't follow our guidelines.
---About the eBay Feedback Abuse, Withdrawal, and Removal Policy---
Leaving a negative comment or follow-up with a positive Feedback rating isn't allowed. To review the requirements, please go to:
Link
Any seller fees that are still owed are due to eBay immediately. eBay will charge any amounts that you have not previously disputed to the billing method that is currently on file.
Thank you for your cooperation.
Sincerely,
eBay Trust & Safety team
H38467
Sunday, July 4, 2010
legalistic detail in snad extortion case
Update 21 July 2010, report from sleekautoaccessories: eBay removed that feedback from the member in Qatar based on "Services Outside of the original transaction".
Case involves seller, sleekautoaccessories, who sold some car parts to buyer, abudiak64.
A recent clarification of extortion rules has added some useful examples, of both extortion and non-extorition. Quoting an example of what IS extortion:
A buyer threatens to leave negative Feedback or low DSRs unless he or she gets a full refund without shipping the item back to the seller.
Buyer lives in Qatar, but had the parts shipped to a relative in New York, who then forwarded them to Qatar. Including shipping, the item cost about $45 as delivered in New York.
Buyer was displeased with the item quality, and contacted seller.
Buyer offered to take a full refund, or to return the stuff with seller paying return shipping from Qatar, which buyer suggested would be $120. Buyer threatened negative unless seller, in effect, agreed to a full refund with no return.
Seller refused, and re-offered a full refund, including return shipping from New York, if buyer returned the stuff.
Buyer negged.
rubbish pillars bad cuttings ugly ends do not recommend Buyer: Member id abudiak64 ( Feedback Score Of 62) Jul-02-10 13:54
Reply by sleekautoaccessories (Jul-02-10 15:31):
Attempt feedback extortion to keep item & full refund Trust & safety will remove
07 08 2009 09 2010 10 GMC YUKON Chrome Pillar Post Trim (#150452630901) US $32.95 View Item
Seems to run afoul of the example, and seller would be protected, right?
No.
Since buyer was not refusing to return the stuff, this was not ruled extortion.
Bottom line seems to be:
Buyer threatens neg if no full refund and refusing to return: extortion.
Buyer threatens neg if no return shipping, and return shipping is a lot: not extortion.
Buyer threatens neg if no partial refund and refusing to return: not extortion.
Case involves seller, sleekautoaccessories, who sold some car parts to buyer, abudiak64.
A recent clarification of extortion rules has added some useful examples, of both extortion and non-extorition. Quoting an example of what IS extortion:
A buyer threatens to leave negative Feedback or low DSRs unless he or she gets a full refund without shipping the item back to the seller.
Buyer lives in Qatar, but had the parts shipped to a relative in New York, who then forwarded them to Qatar. Including shipping, the item cost about $45 as delivered in New York.
Buyer was displeased with the item quality, and contacted seller.
Buyer offered to take a full refund, or to return the stuff with seller paying return shipping from Qatar, which buyer suggested would be $120. Buyer threatened negative unless seller, in effect, agreed to a full refund with no return.
Seller refused, and re-offered a full refund, including return shipping from New York, if buyer returned the stuff.
Buyer negged.
rubbish pillars bad cuttings ugly ends do not recommend Buyer: Member id abudiak64 ( Feedback Score Of 62) Jul-02-10 13:54
Reply by sleekautoaccessories (Jul-02-10 15:31):
Attempt feedback extortion to keep item & full refund Trust & safety will remove
07 08 2009 09 2010 10 GMC YUKON Chrome Pillar Post Trim (#150452630901) US $32.95 View Item
Seems to run afoul of the example, and seller would be protected, right?
No.
Since buyer was not refusing to return the stuff, this was not ruled extortion.
Bottom line seems to be:
Buyer threatens neg if no full refund and refusing to return: extortion.
Buyer threatens neg if no return shipping, and return shipping is a lot: not extortion.
Buyer threatens neg if no partial refund and refusing to return: not extortion.
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