Ebay shipping has been hard down for about an hour now.
The page is replaced by a report stating maintenance will be complete by 11:30 MST (which is at this writing some ten minutes in the past).
Thursday, August 30, 2012
Wednesday, August 29, 2012
Ebay: please give us a way to not leave feedback
This might not seem like a big deal, but for some, it can be a very big deal indeed.
Some transactions do not result in feedback from seller.
The most crucial is when buyer asks that no feedback be left. This seems innocuous as a request from buyer, but it is a crying nuisance to seller. Every day, seller has to look at Ebay's report that this transaction should be left feedback, and remember, somehow, not to leave feedback.
One slipup, and the feedback is left, and cannot be retracted. Buyer is very annoyed (his request has been dishonored) and may well leave negative feedback.
All we need is a way to mark "I will not be leaving feedback for this transaction". Then, don't report it as needing feedback.
Less important, but equally annoying to sellers is the fact that when the Unpaid Item UID is closed, seller cannot leave feedback. And yet, Ebay duns seller every day to leave feedback, only to later report that it cannot be left.
Please Ebay, give us a way.
Some transactions do not result in feedback from seller.
The most crucial is when buyer asks that no feedback be left. This seems innocuous as a request from buyer, but it is a crying nuisance to seller. Every day, seller has to look at Ebay's report that this transaction should be left feedback, and remember, somehow, not to leave feedback.
One slipup, and the feedback is left, and cannot be retracted. Buyer is very annoyed (his request has been dishonored) and may well leave negative feedback.
All we need is a way to mark "I will not be leaving feedback for this transaction". Then, don't report it as needing feedback.
Less important, but equally annoying to sellers is the fact that when the Unpaid Item UID is closed, seller cannot leave feedback. And yet, Ebay duns seller every day to leave feedback, only to later report that it cannot be left.
Please Ebay, give us a way.
Tuesday, August 21, 2012
Ebay please fix: insane Ebay shipping to Paypal setting
A long series of phone bounces through support yields "how it works" regarding how an ebay account is linked to a paypal account for Ebay shipping.
"remove the link to a paypal account" does not remove the shipping payment connection.
The agreement is set up by paypal, not by ebay.
And it cannot be changed from ebay. If you'd like to change the paypal account being charged for your ebay shipping, you must have access to the old paypal account. If you don't have access to the old paypal account, you can't change it.
Nor can Ebay support. Or Paypal support.
Bizarre, and really twisted.
"remove the link to a paypal account" does not remove the shipping payment connection.
The agreement is set up by paypal, not by ebay.
And it cannot be changed from ebay. If you'd like to change the paypal account being charged for your ebay shipping, you must have access to the old paypal account. If you don't have access to the old paypal account, you can't change it.
Nor can Ebay support. Or Paypal support.
Bizarre, and really twisted.
Wednesday, August 15, 2012
The SNAD dance, as defined by Square Trade
From Ebay's Square trade warranty coverage statement:
Coverage starts on day 46 after your item purchase. If the item you
receive is not as it was described in the seller's listing and you are
an eligible buyer under the eBay Buyer Protection Policy,
you may be eligible to file a claim for resolution during the first 45
days from payment. (Please note that the eBay Buyer Protection Policy
applies only to the transaction—it is not a product warranty).
The analysis shows a curious zone. The zone between when the stuff is delivered, and day 46. Who covers that? Aren't most failures of used stuff detected during that period?. And what is that curious phrase, "it is not a product warranty"?
Clearly, Ebay/Square Trade expects seller to cover the first 45 days. Buyer Protection is a 45 day product warranty.
But they don't want to say so clearly.
Tuesday, August 14, 2012
Update on Paypal Temporary Hold situation
Final resolution.
Stuff shipped after 2nd payment.
A week after 1st payment, hold was lifted.
Upon notification, buyer's 2nd payment was refunded in full.
Ebay selling page never changed, showing payment received, need to ship. I'm pretty sure it will end up as a slow shipping strike.
------------------
In this blog from 4 days back: http://sg51-blog.blogspot.com/2012/08/paypal-temporary-hold-ebaypaypal-non.html I first described an unusual story regarding a "Temporary Hold", and Ebay/Paypal's appalling lack of integration.
Today, more information arrived, but not from Ebay/Paypal.
Buyer, a business, paid again. A 2nd payment. Requested shipment, and eventual refund of the first payment. Paypal record shows the 2nd payment in place.
I looked up buyer's business on Google, called the number, and the business owner picked up. A very minor explanation and he knew why I was calling.
Now for one thing, this transaction involves sum total less than $25. Beyond that, the conversation was reassuring. Owner reports that he's not entirely sure why Paypal put the hold on his payment. It was a security issue, and Paypal doesn't explain security issues. His guess is that he requested the paypal payment from an unusual IP address. It had happened before. Last time, it took three weeks to get the payment released.
He didn't have three weeks to work with this time. He'd like his stuff shipped, and he paid again.
More to come.
Ebay status has yet to acknowledge the hold on the first payment. Ebay apparently thinks we're shipping very slow.
Stuff shipped after 2nd payment.
A week after 1st payment, hold was lifted.
Upon notification, buyer's 2nd payment was refunded in full.
Ebay selling page never changed, showing payment received, need to ship. I'm pretty sure it will end up as a slow shipping strike.
------------------
In this blog from 4 days back: http://sg51-blog.blogspot.com/2012/08/paypal-temporary-hold-ebaypaypal-non.html I first described an unusual story regarding a "Temporary Hold", and Ebay/Paypal's appalling lack of integration.
Today, more information arrived, but not from Ebay/Paypal.
Buyer, a business, paid again. A 2nd payment. Requested shipment, and eventual refund of the first payment. Paypal record shows the 2nd payment in place.
I looked up buyer's business on Google, called the number, and the business owner picked up. A very minor explanation and he knew why I was calling.
Now for one thing, this transaction involves sum total less than $25. Beyond that, the conversation was reassuring. Owner reports that he's not entirely sure why Paypal put the hold on his payment. It was a security issue, and Paypal doesn't explain security issues. His guess is that he requested the paypal payment from an unusual IP address. It had happened before. Last time, it took three weeks to get the payment released.
He didn't have three weeks to work with this time. He'd like his stuff shipped, and he paid again.
More to come.
Ebay status has yet to acknowledge the hold on the first payment. Ebay apparently thinks we're shipping very slow.
Monday, August 13, 2012
Ebay: please hire some competent software dudes
All software has defects from time to time.
It's so much easier to fix defects this way:
Your shipping label may print out smaller than usual because you're using the Google Chrome web browser. If this happens, please go to the shipping label page to reprint the label within 24 hours or use a different browser, such as Firefox.
Your shipping label may print out smaller than usual because you're using the Google Chrome web browser. If this happens, please go to the shipping label page to reprint the label within 24 hours or use a different browser, such as Firefox.
Ebay item pictures down
Update: this has been on and off all afternoon, and continues very flaky. It's not generally possible to list new items.
Update: seems to have lasted about 10 minutes.
No pictures are currently showing on items, including items now closing.
Thumbnails only.
C'mon, ebay. Pay for competence.
Update: seems to have lasted about 10 minutes.
No pictures are currently showing on items, including items now closing.
Thumbnails only.
C'mon, ebay. Pay for competence.
Friday, August 10, 2012
Ebay Please Fix: Paypal Temporary Hold, Ebay/Paypal non-integration
Update 13 Aug: no change. Ebay ominously observes that "you have changed the status to "not paid", but buyer paid by Paypal on 9 August".
Paypal still reports status "held", and my account has one open dispute requiring action by me.
Fresh on the heels of a "reversal", I encounter yet another twisted situation with Ebay/Paypal. The non-integration of the two is just nonsense.
Buyer paid in the evening. Before the package was shipped out the next morning, buyer sent a message explaining that Paypal had put a Temporary Hold on the payment. Buyer asks patience, explaining that they are working with Paypal on the issue.
That might be acceptable, BUT. The ebay status was still "need to ship".
A (finely detailed) inquiry to the Paypal account records shows that buyer was correct. Payment was reversed, my funds gone, status was "Temporary Hold". Paypal account status goes to exclamation point "You are involved in an open dispute", offering links which go to the ordinary dispute filing process, which is totally inappropriate.
I'm not sure I know why the funds are on "Temporary Hold". Is that something buyer did? The bank? Dunno.
I do request of Ebay/Paypal: please feed this kind of status change immediately into the "need to ship" zone. That's what we use to know when an item is properly paid for. And drop the "open dispute" crap.
Paypal still reports status "held", and my account has one open dispute requiring action by me.
Fresh on the heels of a "reversal", I encounter yet another twisted situation with Ebay/Paypal. The non-integration of the two is just nonsense.
Buyer paid in the evening. Before the package was shipped out the next morning, buyer sent a message explaining that Paypal had put a Temporary Hold on the payment. Buyer asks patience, explaining that they are working with Paypal on the issue.
That might be acceptable, BUT. The ebay status was still "need to ship".
A (finely detailed) inquiry to the Paypal account records shows that buyer was correct. Payment was reversed, my funds gone, status was "Temporary Hold". Paypal account status goes to exclamation point "You are involved in an open dispute", offering links which go to the ordinary dispute filing process, which is totally inappropriate.
I'm not sure I know why the funds are on "Temporary Hold". Is that something buyer did? The bank? Dunno.
I do request of Ebay/Paypal: please feed this kind of status change immediately into the "need to ship" zone. That's what we use to know when an item is properly paid for. And drop the "open dispute" crap.
Wednesday, August 8, 2012
Uptick in forgotten payments related to buyer page reorg
I've noticed a real increase in buyers who pay on day four.
Buyers who had originally put in the first bid during the middle of the auction.
I think they're forgetting the bid, and not seeing that they won.
And I attribute that to some changes made to the buyer page layout some many months back.
A lot of buyers these days simply do not know how to find a list what they bought.
Please, ebay , lay out the buyer page like the seller page. With the ability to display watch list, purchases, and notifications all on the same page.
The Purchase History link might seem to those who created the layout to be easy to find, but it is NOT. It's a separate link down in the list. Everyone expects it to be under the "Buy" tab.
The seller "all selling" page works pretty well. It's configurable as to order and content, and selectable as the default when coming to "My Ebay". There is no equivalent "all buying" page. Desired:
Buyers who had originally put in the first bid during the middle of the auction.
I think they're forgetting the bid, and not seeing that they won.
And I attribute that to some changes made to the buyer page layout some many months back.
A lot of buyers these days simply do not know how to find a list what they bought.
Please, ebay , lay out the buyer page like the seller page. With the ability to display watch list, purchases, and notifications all on the same page.
The Purchase History link might seem to those who created the layout to be easy to find, but it is NOT. It's a separate link down in the list. Everyone expects it to be under the "Buy" tab.
The seller "all selling" page works pretty well. It's configurable as to order and content, and selectable as the default when coming to "My Ebay". There is no equivalent "all buying" page. Desired:
- alerts/notifications (need to pay!)
- watch list
- purchases
- open items with bids/offers
- closed items which were not purchased
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