Ebay seems to have backed down, and promises a credit for the 10 day fee, for the duration of the promotion.
Hello noveltysignguy,
Credits
will be applied prior to your August invoice (either Aug. 1 or Aug. 15
depending on your billing cycle). Sellers are welcome to list in any
auction duration. We will credit the listing upgrade fees for invited
sellers during the promotion duration (July 14-20).
Thank you,
Alison
Selling Team
Tuesday, July 16, 2013
Monday, July 15, 2013
For the record: 10 day free listing original offer, new modified offer
Modified offer, as of Monday night: Bolding shows the difference, and is not from the offer itself.
Invited sellers ("sellers") who list in the auction-style or auction-style with Buy It Now format pursuant to the terms and conditions set forth herein will pay no Insertion Fee per item listed ("Promotion") for up to 800,000 listings during the Promotion period as defined below. 1, 3, 5, 7, and 10-day listing durations are included as part of this Promotion. Please note: 10-day auction-style listings will not be charged an insertion fee, but will continue to be subject to the listing upgrade fee.
Original offer, sent on Saturday:
Invited sellers ("sellers") who list in the auction-style or auction-style with Buy It Now format pursuant to the terms and conditions set forth herein will pay no Insertion Fee per item listed ("Promotion") for up to 800,000 listings during the Promotion period as defined below. 1, 3, 5, 7, and 10-day listing durations are included as part of this Promotion.
Come on, Ebay. Have some self respect here. This is just dreadful how this is being handled. A seller accepts the first offer, lists some 10 day listings from Turbo Lister, and ends up with the 2nd offer? It seems almost immoral.
Invited sellers ("sellers") who list in the auction-style or auction-style with Buy It Now format pursuant to the terms and conditions set forth herein will pay no Insertion Fee per item listed ("Promotion") for up to 800,000 listings during the Promotion period as defined below. 1, 3, 5, 7, and 10-day listing durations are included as part of this Promotion. Please note: 10-day auction-style listings will not be charged an insertion fee, but will continue to be subject to the listing upgrade fee.
Original offer, sent on Saturday:
Invited sellers ("sellers") who list in the auction-style or auction-style with Buy It Now format pursuant to the terms and conditions set forth herein will pay no Insertion Fee per item listed ("Promotion") for up to 800,000 listings during the Promotion period as defined below. 1, 3, 5, 7, and 10-day listing durations are included as part of this Promotion.
Come on, Ebay. Have some self respect here. This is just dreadful how this is being handled. A seller accepts the first offer, lists some 10 day listings from Turbo Lister, and ends up with the 2nd offer? It seems almost immoral.
Now Ebay says the MESSAGE was in error...
Here's the message again:
Invited sellers ("sellers") who list in the auction-style or auction-style with Buy It Now format pursuant to the terms and conditions set forth herein will pay no Insertion Fee per item listed ("Promotion") for up to 800,000 listings during the Promotion period as defined below. 1, 3, 5, 7, and 10-day listing durations are included as part of this Promotion.
10 day free listing debacle spreads to Customer Service
Having offered free 10 day listings, but not actually implementing it, Ebay created a massive jam for customer service yesterday, Sunday.
This mostly affected sellers who use Turbo Lister, and are able to list hundreds or thousands of items quickly, because they keep the listings on their home computer, waiting for free listings.
The charges for some were huge, in the $thousands.
Such sellers called Customer Service.
Some CS reps got it right. This was a software defect. They promised sellers a refund.
Here's the promotion text:
Invited sellers ("sellers") who list in the auction-style or auction-style with Buy It Now format pursuant to the terms and conditions set forth herein will pay no Insertion Fee per item listed ("Promotion") for up to 800,000 listings during the Promotion period as defined below. 1, 3, 5, 7, and 10-day listing durations are included as part of this Promotion.
Many, maybe most CS reps got it wrong, advising sellers that they had misinterpreted the above text, and all that was free was the listing, not the 10 day 40c upgrade fee.
Why did they get it wrong? Could it have something to do with English comprehension? We're not sure, but by today, someone had come to work and started getting the mess cleaned up. The 10 day listings really were free, but software competence issues created the mess.
This mostly affected sellers who use Turbo Lister, and are able to list hundreds or thousands of items quickly, because they keep the listings on their home computer, waiting for free listings.
The charges for some were huge, in the $thousands.
Such sellers called Customer Service.
Some CS reps got it right. This was a software defect. They promised sellers a refund.
Here's the promotion text:
Invited sellers ("sellers") who list in the auction-style or auction-style with Buy It Now format pursuant to the terms and conditions set forth herein will pay no Insertion Fee per item listed ("Promotion") for up to 800,000 listings during the Promotion period as defined below. 1, 3, 5, 7, and 10-day listing durations are included as part of this Promotion.
Many, maybe most CS reps got it wrong, advising sellers that they had misinterpreted the above text, and all that was free was the listing, not the 10 day 40c upgrade fee.
Why did they get it wrong? Could it have something to do with English comprehension? We're not sure, but by today, someone had come to work and started getting the mess cleaned up. The 10 day listings really were free, but software competence issues created the mess.
Sunday, July 14, 2013
Atrocious software quality control: charges for free 10 day auctions.
Ebay software has simply lost any self respect.
The latest: sellers who use the current free listing offer, and use 10 day auctions, are being charged 40c per listing. The offer includes 10 day listings.
The latest: sellers who use the current free listing offer, and use 10 day auctions, are being charged 40c per listing. The offer includes 10 day listings.
Saturday, July 13, 2013
UPDATED The squeeze is on: Ebay starts forcing sellers to use Global Shipping Program
UPDATE 13 July.
Ebay is again allowing sellers to opt out of the GSP. No statement from ebay, but the page will again allow opting out. Could have been some kind of foul smelling blowback.
http://www.ebay.com/prf/GspPreference
That's the page you can get to by going down account/site preferences/shipping preferences/edit GSP
If you do opt out after the forced opt in, check
1. Your live listings. I don't know if opting out will affect them or not, need to check.
2. your setting to block buyers whose primary address is in countries I do not ship to Check this both on your site preferences as well as on live listings.
--------------
Well, not quite forcing, but as close as you might imagine.
Here's how it's going down.
A new User Agreement is being presented to selling accounts. The page content says "Page Invalid", and contains stuff from ebay's web server to handle an invalid page.
Seller has to choose to accept, or to decline. Declining will end up redisplaying the same demand. Force? Yeah.
Once accepted, two things happen.
1. Seller is permanently signed up for the GSP. No way out. There is a setting which might seem to offer a way out, but it is grayed out, and does not do anything at all. Force? Yeah.
2. All of sellers current live listings are modified to accept GSP. If seller notices, seller can go back and modify the listing to not offer GSP. Force? Yeah.
3. All of sellers current live listings are modified to not block buyers whose primary address is not in countries I ship to. If seller notices, seller can go back and modify the listings to block such buyers. Force? Yeah.
Bah.
Ebay is again allowing sellers to opt out of the GSP. No statement from ebay, but the page will again allow opting out. Could have been some kind of foul smelling blowback.
http://www.ebay.com/prf/GspPreference
That's the page you can get to by going down account/site preferences/shipping preferences/edit GSP
If you do opt out after the forced opt in, check
1. Your live listings. I don't know if opting out will affect them or not, need to check.
2. your setting to block buyers whose primary address is in countries I do not ship to Check this both on your site preferences as well as on live listings.
--------------
Well, not quite forcing, but as close as you might imagine.
Here's how it's going down.
A new User Agreement is being presented to selling accounts. The page content says "Page Invalid", and contains stuff from ebay's web server to handle an invalid page.
Seller has to choose to accept, or to decline. Declining will end up redisplaying the same demand. Force? Yeah.
Once accepted, two things happen.
1. Seller is permanently signed up for the GSP. No way out. There is a setting which might seem to offer a way out, but it is grayed out, and does not do anything at all. Force? Yeah.
2. All of sellers current live listings are modified to accept GSP. If seller notices, seller can go back and modify the listing to not offer GSP. Force? Yeah.
3. All of sellers current live listings are modified to not block buyers whose primary address is not in countries I ship to. If seller notices, seller can go back and modify the listings to block such buyers. Force? Yeah.
Bah.
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