Monday, April 22, 2013

Seller takes case strike on old INR case which buyer loses?

 Update: Ebay has posted that this is a message glitch. Even though the message reported that the case would be counted against seller, that it was not being counted.
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Just an update to my case that was opened 3 months after payment. The buyer escalated the case after 3 days and this was eBay's decision:

"eBay Customer Support has reviewed the case and made a final decision.The buyer is not eligible for a refund.
Decision: This case was decided in the buyer's favor. Although you won't have to reimburse your buyer for this transaction, the case will still be counted when determining your seller standing.
You can also view the details of this case in the Resolution Center."

So it looks like allowing buyers to open up cases after 45 days is a way to put marks on sellers accounts without going against their terms of service and making them refund.

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I just don't know what to say. That is an atrocious report.

http://forums.ebay.com/db2/topic/Seller-Central/More-Disputes-Coming/5200147175?start=750 

Posted by user bluemanjoe