Reported today:
Ever since he received the item, he sends me emails every single day reminding me to leave feedback. I don't want to go off on him but it is getting annoying. Is there any way to block communications with him?
Um, dude.
Maybe just leaving fb would fix the problem.
Monday, June 27, 2011
Wednesday, June 15, 2011
Ebay Annoying Software Glitches
Ebay software quality control has historically been poor, and is not obviously improving.
The issue is complicated by the fact that sometimes the glitch is deliberate, but usually is simply due to lack of caring to fix something which is obviously broken.
Here's a current list, I'll update as appropriate.
1. When the UID assistant closes the case with a return of FVF for seller, the feedback for that transaction remains in sellers "need to leave feedback" list, with a note explaining that it has been disabled.
Solution: either remove it, or allow it to be removed by seller.
2. The seller dashboard reports it is "updated daily", but only some of it updates daily.
Solution: clarify the message to say when things update, or make it all update daily
3. Various places in ebay documentation state that only one feedback per buyer per week will be scored against a seller, but this is not true when discussing negative stars. Multiple neg stars from what was essentially one transaction add up. Sometimes CS will combine them, sometimes not.
Solution: make them not add up, or clarify the rules.
The issue is complicated by the fact that sometimes the glitch is deliberate, but usually is simply due to lack of caring to fix something which is obviously broken.
Here's a current list, I'll update as appropriate.
1. When the UID assistant closes the case with a return of FVF for seller, the feedback for that transaction remains in sellers "need to leave feedback" list, with a note explaining that it has been disabled.
Solution: either remove it, or allow it to be removed by seller.
2. The seller dashboard reports it is "updated daily", but only some of it updates daily.
Solution: clarify the message to say when things update, or make it all update daily
3. Various places in ebay documentation state that only one feedback per buyer per week will be scored against a seller, but this is not true when discussing negative stars. Multiple neg stars from what was essentially one transaction add up. Sometimes CS will combine them, sometimes not.
Solution: make them not add up, or clarify the rules.
Friday, June 10, 2011
Why many sellers are scared to sell internationally
Update:
Thanks for your replies / advice. Called ebay and they were able to combine the four cases into one, which seems fair to me.
The lesson: don't ship to South America.
Still unresolved:
Sellers with 400 or more transactions over the past 3 months are evaluated on their transactions with US buyers from the last 3 calendar months. For all other sellers, the rate is calculated from transactions with US buyers over the last 12 calendar months
Link
Reported 9 June 2011
I sold four items to someone in South America. I combined shipping to save on cost for the buyer, but the package was somehow lost (by the postal service, I should say).
Before the buyer had told me it hadn't arrived (30 days later) they opened a case with eBay. I refunded them instantly, and contacted them to apologize. The case was eventually closed and because the buyer was understanding my 100% positive feedback remained intact.
However, because the one package included four items, it registered as four separate cases against me and I have now lost my Top Rated Seller status (you're not allowed more than 3). Also my performance is now "below standard".
Is there anything I can do to get my Top Rated Seller status back, or do i have to wait 12 months for my next evaluation - and hope nothing like this happens again between now and then? It was really only one package that went missing, and there was nothing i could have done to prevent it.
Much obliged
Thanks for your replies / advice. Called ebay and they were able to combine the four cases into one, which seems fair to me.
The lesson: don't ship to South America.
Still unresolved:
Sellers with 400 or more transactions over the past 3 months are evaluated on their transactions with US buyers from the last 3 calendar months. For all other sellers, the rate is calculated from transactions with US buyers over the last 12 calendar months
Link
Reported 9 June 2011
I sold four items to someone in South America. I combined shipping to save on cost for the buyer, but the package was somehow lost (by the postal service, I should say).
Before the buyer had told me it hadn't arrived (30 days later) they opened a case with eBay. I refunded them instantly, and contacted them to apologize. The case was eventually closed and because the buyer was understanding my 100% positive feedback remained intact.
However, because the one package included four items, it registered as four separate cases against me and I have now lost my Top Rated Seller status (you're not allowed more than 3). Also my performance is now "below standard".
Is there anything I can do to get my Top Rated Seller status back, or do i have to wait 12 months for my next evaluation - and hope nothing like this happens again between now and then? It was really only one package that went missing, and there was nothing i could have done to prevent it.
Much obliged
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