Friday, February 28, 2014

Ebay Business Policies riddled with glitches and one major glaring defect

Ebay business policies are a cool plan which has suffered an incompetent implementation.

Business policies cover three aspects of a listing.
1. Payment 
2. Shipping
3. Returns

The idea is awesome.  Create classes for such policies.  Assign one of the classes to each listing.  If you need to, edit the class.

In practice, the glitches overwhelm the goodness.

The source of the glitches seems to be an implementation which pushes the class information out to the browser, where it can be manipulated, and subsequently sent back. This is done by the Sell Your Item form (SYI).

Fine in concept.

However, a significant amount of the time, the SYI form proceeds without collecting the existing data. A "revise" can't be completed, for example, because the policies have disappeared.

The worst however is when the SYI form shows one thing, but the listing ends up with something else.  This happens as glitches, but it also happens in one totally repeatable context.  Relist you item allows changing all aspects of the listing.  In this way, it's like Sell Similar.  Relist varies in that the item is automatically removed from the visible unsold list, as a way to help seller keep track of what has been relisted and what has not been relisted.

However, Relist silently discards all policy changes, and the relisted item ends up with exactly the same policies as the original listing.

This effectively blocks relisting a BIN/IPR item as an auction item. THe defect can be worked around by using Sell Similar, then delete from unsold list, but this is not only unnecessary effort, it's also error prone, and subject to yield multiple listings of the same item. 

Tuesday, February 18, 2014

The classic scam directed at a newbie seller

Newbie sellers face a variety of scams, but none so likely as this one.

Seller lists first item, either fixed price or auction.  The item is medium value, such as down-generation smart phone or some higher end sneakers.

Sure enough, the item sells.

Newbie seller confuses the fact that the item has sold, believing that the item has been paid for.  Newbie seller ships the item, and the scam is complete.

The deeper analysis.

Most straight out scams on Ebay are perped by young people who crave stuff they cannot afford.  This scam is by far the easiest to try, because it requires nothing more than a free email address and an Ebay account, to give it a go.  A Paypal account is not required. The crook will take shots at many items, hoping one might fall.

The defense.

BIN/IPR.  Buy It Now, Immediate Payment Required.  This means that in order to play at all, buyer has to pay for the item.  Someone with no money just can't get across that barrier.

Note that BIN/IPR requires seller to cross two hurdles.
1. Seller's Paypal account must be a "business" account.  This is free, and doesn't seem to have any purpose, but it does allow IPR.
2. By default, IPR is not shown on the sell your item form. When setting up payments, there is a "show more options" link.  The IPR option can be selected from the choices presented.