What 's with these guys??
No Parcel Post. And no, it's not a naming issue. Parcel Post may be becoming Parcel Select, but Ebay can't do that either. Until, um, maybe some time in March.
Sellers with Parcel Quote calculated shipping are just SOL. Basically, they have to pay Priority rate, or take their package to the Post Office, and deal with such things as DC on their own.
Unbelievable.
Wednesday, January 30, 2013
Tuesday, January 29, 2013
Ebay please fix: glitch results in multiple payment with no report
Those of us who use Ebay starting around 11PM PST are used to "information not available" kinds of messages on the pages.
And, we're used to error reports when trying to pay for postage or items.
Doing maintenance, ok, they have to do that sometimes.
Sunday night I paid for two items I had purchased. Error message said "try again", so I did. Twice. Same error. Logging on to paypal showed that something was amiss. No recent transaction data was available. Ok, paypal down for maintenance. Wait until morning.
Monday morning, my items were still awaiting payment. I paid, and all seemed well.
My seller sent a message, "you might want to check your Paypal account, I was paid four times". And indeed, I had paid four times. The first three were not connected to any Ebay transaction. They were just there, payments from me to seller.
No indication from either Ebay or Paypal of any problem whatsoever. Waiting through the Paypal phone queue got the money straightened out, although they reversed the wrong payments and ended up with my Ebay purchases showing reversed Paypal transactions. I don't expect to use buyer protection, but if I did, that will no doubt take another call or two.
Makes me wonder. I can recall paying for postage in the past, and having it not go through.
Bottom line: if your paypal payment fails, check your paypal account before paying again. Expect to see where you paid, even though nothing is marked paid.
And, we're used to error reports when trying to pay for postage or items.
Doing maintenance, ok, they have to do that sometimes.
Sunday night I paid for two items I had purchased. Error message said "try again", so I did. Twice. Same error. Logging on to paypal showed that something was amiss. No recent transaction data was available. Ok, paypal down for maintenance. Wait until morning.
Monday morning, my items were still awaiting payment. I paid, and all seemed well.
My seller sent a message, "you might want to check your Paypal account, I was paid four times". And indeed, I had paid four times. The first three were not connected to any Ebay transaction. They were just there, payments from me to seller.
No indication from either Ebay or Paypal of any problem whatsoever. Waiting through the Paypal phone queue got the money straightened out, although they reversed the wrong payments and ended up with my Ebay purchases showing reversed Paypal transactions. I don't expect to use buyer protection, but if I did, that will no doubt take another call or two.
Makes me wonder. I can recall paying for postage in the past, and having it not go through.
Bottom line: if your paypal payment fails, check your paypal account before paying again. Expect to see where you paid, even though nothing is marked paid.
Sunday, January 6, 2013
Ebay please fix list: early year update.
Early 2013, a review of 2012 Ebay software defects and design flaws.
1. I don't know if it's good luck or ebay fixed something, but I haven't seen the stale description defect for about a month now. This was by far the most aggravating defect of 2012. Sell similar, modify the listing, and check it over later, only to see that the sell similar source description has re-appeared.
A different variation of this defect appeared for a while. The "duplicate item" complaint. Upon completing a "sell similar", Ebay put up a message that since this item was the same as some other item, it would not be indexed for searching until the other one had a bid. However, they did not tell you which item it matched. Eventually, it became clear that what Ebay was comparing was the sell similar source and the stale copy of the modified new listing.
2. Regional Box support. No progress.
A, B labels can be printed, but the calculator can't calculate the price.
C label cannot be printed or calculated, meaning that they really cannot be offered by a seller who uses Ebay shipping labels.
3. Vacation mode allows purchase with IPR. No report of progress here.
4. Catalog matches but not quite. Ebay has _tried_ to do something about this, with that special condition box which appears right up front. What they don't of course do is to figure out what to do with actual buyer confusion, when the catalog claims it comes with a bunch of stuff which isn't included with this particular one being sold used. They leave sorting out such contradictions to seller, with seller paying any penalty.
5. Way to mark a transaction "I don't intend to leave feedback". No report of progress.
A seller dread: buyer requests "please don't leave me feedback". Dude, there ain't no way to do that except that seller personally remembers it.
6. Way to break paypal link for shipping from ebay. No report of progress.
Note that ebay got this precisely correct for their automation of purchase payment. There is a link right on the payment page which breaks the paypal-ebay account link. Such links need to be breakable from either account perspective.
7. End listing reason being ignored (they all are reported as "item no longer for sale") No report of progress.
8. Tracking number upload timing for unusual cases. No report of progress.
When buyer does a Local Pickup on an item with specified shipping, or buyer pays, then requests the item be held for combined shipping, ebay still punishes sellers for not shipping immediately. Also includes Paypal demand to not ship for fraud prevention, and cases where an immediate refund was granted by buyer request.
9. TRS qualification gotchas. It can take about 2.5 months after a seller literally qualifies for TRS until that status is actually achieved. Not sure what ebay thinks they have to gain by this aggravation.
10. Picture upload unreliability. Hard defect regarding cancelled action on picture. Intermittent defect when upload fails for no reason. No progress for over a year now.
11. Shopping cart combined shipping. Shopping cart remains useless. Cannot request combined shipping from single seller across multiple dissimilar items.
12. Seller being dunned to leave feedback after UID assistant has closed the transaction. This one would be addressed by allowing seller to say "I don't intend to leave feedback", or at least dropping the dun when seller can't leave feedback.
1. I don't know if it's good luck or ebay fixed something, but I haven't seen the stale description defect for about a month now. This was by far the most aggravating defect of 2012. Sell similar, modify the listing, and check it over later, only to see that the sell similar source description has re-appeared.
A different variation of this defect appeared for a while. The "duplicate item" complaint. Upon completing a "sell similar", Ebay put up a message that since this item was the same as some other item, it would not be indexed for searching until the other one had a bid. However, they did not tell you which item it matched. Eventually, it became clear that what Ebay was comparing was the sell similar source and the stale copy of the modified new listing.
2. Regional Box support. No progress.
A, B labels can be printed, but the calculator can't calculate the price.
C label cannot be printed or calculated, meaning that they really cannot be offered by a seller who uses Ebay shipping labels.
3. Vacation mode allows purchase with IPR. No report of progress here.
4. Catalog matches but not quite. Ebay has _tried_ to do something about this, with that special condition box which appears right up front. What they don't of course do is to figure out what to do with actual buyer confusion, when the catalog claims it comes with a bunch of stuff which isn't included with this particular one being sold used. They leave sorting out such contradictions to seller, with seller paying any penalty.
5. Way to mark a transaction "I don't intend to leave feedback". No report of progress.
A seller dread: buyer requests "please don't leave me feedback". Dude, there ain't no way to do that except that seller personally remembers it.
6. Way to break paypal link for shipping from ebay. No report of progress.
Note that ebay got this precisely correct for their automation of purchase payment. There is a link right on the payment page which breaks the paypal-ebay account link. Such links need to be breakable from either account perspective.
7. End listing reason being ignored (they all are reported as "item no longer for sale") No report of progress.
8. Tracking number upload timing for unusual cases. No report of progress.
When buyer does a Local Pickup on an item with specified shipping, or buyer pays, then requests the item be held for combined shipping, ebay still punishes sellers for not shipping immediately. Also includes Paypal demand to not ship for fraud prevention, and cases where an immediate refund was granted by buyer request.
9. TRS qualification gotchas. It can take about 2.5 months after a seller literally qualifies for TRS until that status is actually achieved. Not sure what ebay thinks they have to gain by this aggravation.
10. Picture upload unreliability. Hard defect regarding cancelled action on picture. Intermittent defect when upload fails for no reason. No progress for over a year now.
11. Shopping cart combined shipping. Shopping cart remains useless. Cannot request combined shipping from single seller across multiple dissimilar items.
12. Seller being dunned to leave feedback after UID assistant has closed the transaction. This one would be addressed by allowing seller to say "I don't intend to leave feedback", or at least dropping the dun when seller can't leave feedback.
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