Thursday, September 30, 2010

A pattern of abusive feedback.

Sometimes it seems that buyers can get away with anything.

Not.

http://toolhaus.org/cgi-bin/negs?User=sgoin6700&Dirn=Left+by


This comment has been removed by eBay. Learn more. Buyer: Member id 4bunchmeneses4 ( Feedback Score Of 6 ) Aug-07-10 19:19
COACH ZIP AROUND WALLET (#320570771376) -- View Item COACH ZIP AROUND WALLET
This comment has been removed by eBay. Learn more. Buyer: Member id mauricio*laura ( Feedback Score Of 1 ) Aug-07-10 19:19
COACH ZIP AROUND WALLET (#320560321714) -- View Item COACH ZIP AROUND WALLET
Came dirty & scratched / NON-COMMUNICATIVE!!! DNR!!!!! Seller: Member id hlegit ( Feedback Score Of 2 ) Jul-13-10 21:27
COACH DAPHNE 32" 9 MEDALLION SNAPHEAD GOLD NECKLACE (#180524736923) US $61.00 View Item
Dishonest ebayer - DO NOT RECOMMEND! Seller: Member id bjwashi ( Feedback Score Of 83) Jun-12-10 06:56
Reply by bjwashi (Jun-12-10 15:28):
Excessive emailer!! Complaint was filed against through EBAY!
Follow-up by sgoin6700 (Jun-12-10 17:55):
Terrible communicator-Not as described - had 2 open case against her to settle!
-- (#230478284945) -- View Item
Dishonest ebayer - DO NOT RECOMMEND! Seller: Member id flipper1960 ( Feedback Score Of 1445) Jun-12-10 06:51
Reply by flipper1960 (Jun-12-10 11:33):
BUYER RECEIVED A TOTAL VERY TIMELY REFUND AND STILL LEAVES BAD FEEDBACK..UGH!!!!
Follow-up by sgoin6700 (Jun-12-10 17:57):
Had 2 open case to settle - dishonest about condition of bag - DNR!!!!!!
-- (#380194214561) -- View Item
NON-COMMUNICATIVE! TOTAL DISHONEST EBAYER! DO NOT RECOMMEND!!!!!! BEWARE!!!!!!!! Seller: Member id michael1973mr ( Feedback Score Of 872) Jun-01-10 18:01
Follow-up by sgoin6700 (Jun-02-10 11:11):
I returned bag, he kept it and did not refund me. DO NOT RECOMMEND! SCAMMER!!!!!
Reply by michael1973mr (Jun-03-10 16:21):
Buyer purchased item then refused it...NEVER SENT ITEM BACK = NO REFUND!
-- (#110525829385) -- View Item
Coach shoes run large - I didn't know this and it wasn't posted. Seller: Member id mrhaney4 ( Feedback Score Of 216524) Jun-01-10 16:59
Reply by mrhaney4 (Jun-02-10 06:18):
we do accept returns. size accurately described.
Follow-up by sgoin6700 (Jun-03-10 14:35):
Why would I intentionally purchase a size 1 1/2 X's too large? DNR!!!
-- (#220600262489) -- View Item
TERRIBLE CUSTOMER SERVICE! ITEM NOT AS DESC. HAD 2 OPEN CASE TO SETTLE! DNR! Seller: Member idsuperduperdeals1000 ( Feedback Score Of 15) May-25-10 12:05
-- (#220509129523) -- View Item
TERRIBLE EBAYER! NON-COMMUNICATIVE!!! DO NOT RECOMMEND!!!!! BEWARE!!!!!!!!!!!!!! Seller: Member idmeredithw921 ( Feedback Score Of 19) May-25-10 10:13
-- (#230333913236) -- View Item
Slow ship/comm. Should not be an ebayer if you can't dedicate the time. Seller: Member idshopping-is-therepy ( Feedback Score Of 48) May-25-10 10:10
-- (#180500327998) -- View Item
Bought bag and never shipped. Terrible customer service! DNR! BEWARE! Seller: Member idlexylo019 ( Feedback Score Of -1 ) May-25-10 09:16
-- (#170483291526) -- View Item
Not as described. Leather was as dry as a desert!!! DNR!!! Seller: Member idlittlesare66 ( Feedback Score Of 44) May-20-10 21:22
-- (#170481102731) -- View Item
SOLD FAKE COACH! DISHONEST! DNR!!!!! Seller: Member idgonemad616 ( Feedback Score Of 24) May-20-10 20:57
Reply by gonemad616 (May-22-10 03:14):
Buyer was abusive in emails no matter how kind I treated them. Is really Sad :(
Follow-up by sgoin6700 (May-24-10 12:06):
Obviously committing a FEDERAL CRIME is absolutely okay with her.
-- (#180501835043) -- View Item
I wass cursed at for no reason. TERRIBLE CUSTOMER SERVICE!!!!! DNR & BEWARE!!!!! Seller: Member idjanellefiona ( Feedback Score Of 550) May-17-10 21:54
Reply by janellefiona (May-21-10 10:49):
DISHONEST BUYER! AVOID DOING BUSINESS W/ HER. BAG WAS SENT IN USPS PRIORITY BOX!
Feedback was revised on May-21-10 07:45
-- (#230471450307) -- View Item
Poor communication & customer service! DNR!!! Seller: Member idcooljewel2001 ( Feedback Score Of 1135) May-15-10 21:33
-- (#130387007760) -- View Item
POOR COMMUNICATION! DNR!!! Seller: Member idemzuzu06 ( Feedback Score Of -1 ) May-15-10 21:25
-- (#290429765739) -- View Item
NO COMMUNICATION SKILLS! POOR SELLER! DNR!!! Seller: Member idglancy283 ( Feedback Score Of 473) May-15-10 21:24
Reply by glancy283 (May-20-10 10:49):
stated in listing item was to be paid for as soon as it was won! Item was resold
Follow-up by sgoin6700 (May-21-10 14:29):
Her instructions: PLEASE PAY W/IN 5 DAYS Item will ship w/in 2 bus. days - LIAR!
-- (#120562823305) -- View Item
EXCESSIVE SHIPPING! POOR COMMUNICATION! DNR!!!! Seller: Member idmaggiestarshop ( Feedback Score Of 1 ) May-15-10 21:24
-- (#130388213735) -- View Item
Condition of bag was much worse than stated. Poor customer serivce! DNR!!! Seller: Member idseattletreasures ( Feedback Score Of 2594) May-10-10 20:56
-- (#250623122936) -- View Item
Thank you Seller: twinsshop2 ( 240) May-01-10 20:27
-- (#260576045441) -- View Item
Life is too short to spend it here on ebay where people are nuts!!! Seller: superbowlping ( -1 ) Mar-05-10 15:53
-- (#300395936140) -- View Item
This comment has been removed by eBay. Learn more. Buyer: adfitcoach ( 15) Mar-05-10 11:07
JUICY COUTURE ACORN CHARM NIB (#320493273277) -- View Item

Tuesday, September 21, 2010

Selling hope

The theory is that a buyer will pay a bit more.

It often yields undesired feedback, and/or a losing SNAD dispute.

Often, the hope includes a question mark.

Gold?
Tiffany?

The technical analysis shows this to be lacking insight. If the stuff really is gold, then surely it would sell for far more being described as gold. If the stuff is brass instead, then what did buyer get for his money, and why would buyer be happy about that?

Sunday, September 12, 2010

The ultimate dumb move: refuse the returned package

From time to time, some poorly informed poster on the board will advise a seller facing a return to refuse the package.

While one's intuition might yield that advice, it's dead wrong. Refusing a return is near certain to result in no stuff and no money. The exceptions involve buyer cooperation.

I started by trying to help this person with a partial refund but he refused and escalated the claim. Afterwords the initial Paypal ruling landed in my favor, he tried to return the expensive item anyways using UPS, I refused to accept it for legal reasons and it was sent back to him in another state.

After he got the item back, he called his CC company to perform a chargeback against me. It worked.

Paypal said they couldn't/wouldn't help me. The buyer kept the merchandise and got a full refund for over $1000.

Friday, September 10, 2010

The concept of timely shippng.

Here's a recent posting:

I recently had my account limited becasue of too many dsl 1's and 2's on my shpping time on my auctions.

Here's my question.

On ALL my auctions, I used the "ten day handling" time that ebays offers to sellers..for a reason.

So, why or how can I be punished for using what is offered to me?
When ebayers buy my items, it's right there in the listing..and they still buy and pay. Just because they don't get it in a cpl of days they leave a low dsl...but ebay provides that time period???????????


And the answer is, you can't tell people you intend to treat them poorly, and expect them to be happy when you treated them poorly, because you warned them.

Perhaps the related answer is: ebay sellers will be judged against other ebay sellers, and not judged against their feeble promises.

Sunday, September 5, 2010

Free Shipping (but really postage due).

We've now seen multiple reports of this scam. It seems to be growing now that free shipping yields no s/h star. Buyers are having a hard time figuring out which star to leave the 1 on.

It's usually minor, a buck or so. Seller ships the stuff for free, resulting in various benefits not the least of which is more sales.

But when the stuff comes, shipping turns out to not be so free. Postage due.

So long as buyers fail to post sincere feedback in such cases, we can expect to see them increase.