Some sellers have been critical of feedback changes which eliminated their ability to post negative to buyers (in May, 2008).
The era during which buyers were threatened by negative fb was disastrous for ebay as well as ebay's current sellers. The ebay transaction was largely controlled by sellers, who threatened to post negative feedback should buyer complain. Under this protection, some sellers became careless and others actively exploited the control, shipping shoddy product. The net result was that buyers who had a bad experience simply left ebay and told their friends. It was common, and accelerated the ebay saturation point by years.
I for one would like to publicly thank John Donahoe for having the insight to understand what was going on, and to change it.
Buyers need a good experience, so that they will come back and buy again. Maybe they will buy from me next time. Maybe from you.
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