Friday, January 22, 2010

Feedback hostility: a broken system

Basic equation. Buyers, particularly newbie buyers, buy stuff.

They expect their feedback to grow. It's a very cheap reward.

However, the way it works today, sellers have to leave such feedback.
Most do it normally, quickly, and in a friendly way.
A significant minority of sellers refuse to cooperate.
Buyers come to despise the uncooperative sellers.
Uncooperative sellers come to despise the buyers who are angry about no feedback.

For unknown reasons, Ebay somewhat protects sellers who refuse to cooperate. Nutty!

The content of feedback, since May 2008 when buyer feedback was required to be positive and sound positive, has been basically worthless.

Please Ebay: fix this broken system.
Get sellers out of the business of leaving feedback for buyers.
When buyer pays, bump buyer's "successful transactions number" automatically.

Some stress has an upside.
This stress is lose/lose.

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