Ebay usually removes the 1st UPI strike simply because bidder asks. This pretty well eliminates any protection ebay gives sellers from bad fb left by NPBs, since all they have to do is ask, and the neg will return.
Understand that if:
1. bidder doesn't pay
2. seller files a UPI dispute
3. seller closes the dispute with bidder getting a UPI strike
in such cases, seller is protected against negative fb. Not as cleanly as we would like, the NPB can usually post neg, but it will be removed.
It's also the case that Ebay does usually remove the 1st UPI strike, as a goodwill gesture. Bidder has been scolded. This presumably works to reform some percentage of NPBs, although Ebay does not publish any statistics.
However, the belief that Ebay would be screwy enough to all a gesture of goodwill toward a bidder to turn into harassment of a seller is a common enough belief that someone even asked Griff. Here's Griff's answer
Are the 'freebie' strike removals considered a successful appeal?
At a technical level, yes. When the strike is removed, the ability to leave FB will be restored. However, from a Feedback perspective, no. We will not allow NFB to remain unless there was a legitimate reason for the unpaid item (item was out of stock, seller changed the terms of the sale, etc.). Customer Support will continue to manually remove these when necessary.
http://forums.ebay.com/db2/topic/Ask-Griff/Ask-Griff-September/520150299
No comments:
Post a Comment