The ultimate dumb move: refuse the returned package

From time to time, some poorly informed poster on the board will advise a seller facing a return to refuse the package.

While one's intuition might yield that advice, it's dead wrong. Refusing a return is near certain to result in no stuff and no money. The exceptions involve buyer cooperation.

I started by trying to help this person with a partial refund but he refused and escalated the claim. Afterwords the initial Paypal ruling landed in my favor, he tried to return the expensive item anyways using UPS, I refused to accept it for legal reasons and it was sent back to him in another state.

After he got the item back, he called his CC company to perform a chargeback against me. It worked.

Paypal said they couldn't/wouldn't help me. The buyer kept the merchandise and got a full refund for over $1000.