What happens when you submit that NPS report

Dear member,

We're sorry to hear that you are having difficulties completing a
transaction with your seller. If you've paid for an item but have not
received it, please disregard this email and review eBay's buyer
protection programs at:
http://pages.ebay.com/help/buy/protection-programs.html

However, if you have not yet paid your seller, there are a couple things
you can do:

-- Contact your seller --

If you have not been in contact with your seller, we recommend that you
try calling your seller. There may be a good reason why your seller
hasn't contacted you yet and you might be able to clear this up with a
phone call. To get the seller's phone number:

1. Click the "Advanced Search" link at the top of most eBay pages.
2. Click the "Find contact information" link under the "Members" heading
on the left side of the page.
3. Enter the member's user ID and the item number.
4. Click the "Search" button. You may be asked to sign in.

We'll send you an email with the seller's contact information, and we'll
also send the seller your contact information.

-- Leave the appropriate Feedback and rate the seller --

If for whatever reason your seller is unwilling or unable to complete
the sale, we encourage you to leave the appropriate Feedback and
detailed seller ratings (DSRs) for them. As a buyer, you don't have to
worry about retaliatory Feedback from your seller since sellers can only
leave positive Feedback for their buyers or not leave any at all. By
contributing to the seller's detailed seller ratings you help eBay
evaluate the seller's ability to continue listing on the eBay site.
Sellers must have a minimum of 4.3 over the past 30 days in all four
DSRs in order to list: item as described, communication, shipping time,
and shipping and handling charges. It's important for other members to
know about your good and bad experiences with this seller don't be
afraid to be honest.

To learn more about the Feedback process, visit:
http://pages.ebay.com/help/feedback/questions/leave.html
To learn more about how detailed seller ratings work, visit:
http://pages.ebay.com/help/feedback/detailed-seller-ratings.html

Leaving the appropriate Feedback and DSRs for your seller is the best
way to share your experience with the seller with us. Moreover, please
note that action will only be taken based on the seller's Feedback and
detailed seller ratings, so we encourage you to follow through.


Sincerely,

eBay Trust and Safety team

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