This suggestion is explicitly put into the public domain.
Buyers need protection, but feedback has to go. It's killing international sales, and sellers in general are subject to extreme penalties for infractions both real and imagined.
The solution is two pronged. Rather than feedback, we need: 1. A guaranteed return policy 2. A form for submitting reports of misbehavior
The Guaranteed Return Policy 1. Guaranteed by ebay (once buyer files Intent to Return). 2. No reason required. Optionally, may be supplied. 2. Seller pays both way shipping (which is why buyer is motivated to use this mechanism rather than CC chargeback). 3. A return is counted against both buyer and seller, but scores are kept in private. 4. Sellers can block a bid which potentially would be the 4th return per 50 or per year (buyer gets 2 silver bullets for free).
Ebay can sanction buyers or sellers who demonstrate excessive returns.
The Form
Offered to buyers instead of feedback. Available to both buyers and sellers, linked from item. 1. Report NPS by seller 2. Report suspected fake/counterfeit sale 3. Report inappropriate buyer behavior, such as a request for undeserved partial refund, or degraded return item.
The results of filing such strikes are kept in private. Ebay can use them to punish or reward sellers as ebay sees fit. They can be appealed, and the appeal can be handled as appropriate.
Buyer can still make contact and ask for a partial refund, but the threat is bounded, and will count against buyer as well as seller.
sg51 (the real ebay id) lives in the San Francisco south bay area, but has no formal relationship with Ebay or Paypal, beyond being an Ebay seller (different id), an Ebay buyer, and occasionally a minor Ebay shareholder.
This seems to have been fixed, I haven't seen it for a while now.
ReplyDeleteThank you, Ebay.
Got this today.. WTF.. cleared the shit like 20 times (cache) and nothing nada.
ReplyDelete