Sometimes an experience is just strikingly new, even when you're far from new to the planet and Ebay.
Buyer reported an issue with used stuff. I prepared the reply, offering to make things right.
What I didn't realize for a bit is that buyer had already left perfect feedback for that transaction, before he ever saw how I was going to handle things. I was just floored. All intimidating factors had been removed. Just two people working it out.
I resolved to make extra sure this buyer gets a full resolution.
Then I admired buyer's courage, and recalled with some reflection those times when I have reported SNADs to my sellers. I'll do better next time.
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