I dealt with an eBay cyber terrorist for several weeks recently, and it all came to a head last week.
He bought multiple
items from 8 different sellers. And he sent them nasty, threatening
letters (which is one of the reasons why I call him a cyber terrorist.)
I was in contact with
all of the sellers ... most of which had really low feedback numbers,
and didn't know how to deal with this kind of thing.
When we filed UPI's on the guy, he left an assortment of NEGs and POS, and POS+all low DSR scores.
I THOUGHT that if the UPI's closed, eBay would remove al the feedback, but I was wrong.
On my account Ebay removed the NEG, and the POS. But they left the POS with all low scores.
Since this threaten my TRS status for June, I called Customer Support, thinking that there was a glitch, and that they would surely remove the POS with all low scores since the guy hadn't paid.
I went round and round with several CS reps, I was told "I'm sorry, but NO. Ebay has NO way to remove POS scores. PERIOD."
Finally I told the Rep
all the shenanigans the guy had been playing with the 8 sellers. They
sent a report to Trust & Safety
The guy was finally NARUed. And this was the only reason the eBay removed the Feedback.
Ebay will not remove a POS + all low scores even of the Buyer does not pay.
Not surprising at all. More negs/dings for sellers = more money for eBay, so it is in eBay's best interest sellers get more of them.
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