Having offered free 10 day listings, but not actually implementing it, Ebay created a massive jam for customer service yesterday, Sunday.
This mostly affected sellers who use Turbo Lister, and are able to list hundreds or thousands of items quickly, because they keep the listings on their home computer, waiting for free listings.
The charges for some were huge, in the $thousands.
Such sellers called Customer Service.
Some CS reps got it right. This was a software defect. They promised sellers a refund.
Here's the promotion text:
Invited sellers ("sellers") who list in the auction-style or
auction-style with Buy It Now format pursuant to the terms and
conditions set forth herein will pay no Insertion Fee per item listed
("Promotion") for up to 800,000 listings during the Promotion period as
defined below. 1, 3, 5, 7, and 10-day listing durations are included as
part of this Promotion.
Many, maybe most CS reps got it wrong, advising sellers that they had misinterpreted the above text, and all that was free was the listing, not the 10 day 40c upgrade fee.
Why did they get it wrong? Could it have something to do with English comprehension? We're not sure, but by today, someone had come to work and started getting the mess cleaned up. The 10 day listings really were free, but software competence issues created the mess.
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