An apparently widespread glitch exists with transactions being reported as not eligible for Seller Protection.
Numerous sellers have reported that they called Paypal, and were told that the report was a glitch, that the transaction was covered after all.
At least one report exists of a seller who called Paypal, was told that the report was a glitch. When the transaction was stopped the next day, Paypal denied seller protection because the transaction had been reported ineligible. In other words, the verbal words of the Paypal rep on the line were subsequently dishonored when the protection turned out to be needed.
Some sellers have been requesting that Paypal attach some notation to the transaction to show that it was indeed covered. No reports of such a notation being dishonored have appeared.
Here's an example posted of the problem:
OK to ship
Payment Status: Completed
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>>>Seller Protection
>>>Not Eligible
>>>Not eligible for protection
Ship to address
XXXXXXXXXX
XXXXXXXXXX
Midlothian, VA 23112
United States
Confirmed
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