Friday, February 28, 2014

Ebay Business Policies riddled with glitches and one major glaring defect

Ebay business policies are a cool plan which has suffered an incompetent implementation.

Business policies cover three aspects of a listing.
1. Payment 
2. Shipping
3. Returns

The idea is awesome.  Create classes for such policies.  Assign one of the classes to each listing.  If you need to, edit the class.

In practice, the glitches overwhelm the goodness.

The source of the glitches seems to be an implementation which pushes the class information out to the browser, where it can be manipulated, and subsequently sent back. This is done by the Sell Your Item form (SYI).

Fine in concept.

However, a significant amount of the time, the SYI form proceeds without collecting the existing data. A "revise" can't be completed, for example, because the policies have disappeared.

The worst however is when the SYI form shows one thing, but the listing ends up with something else.  This happens as glitches, but it also happens in one totally repeatable context.  Relist you item allows changing all aspects of the listing.  In this way, it's like Sell Similar.  Relist varies in that the item is automatically removed from the visible unsold list, as a way to help seller keep track of what has been relisted and what has not been relisted.

However, Relist silently discards all policy changes, and the relisted item ends up with exactly the same policies as the original listing.

This effectively blocks relisting a BIN/IPR item as an auction item. THe defect can be worked around by using Sell Similar, then delete from unsold list, but this is not only unnecessary effort, it's also error prone, and subject to yield multiple listings of the same item. 

No comments:

Post a Comment