Monday, July 23, 2012

Scary Questions

This question arrived yesterday.

"Does (referenced used item) have any scratches, dents, or other imperfections?"

Now as a seller, there is only one straight answer to this question: YES.

All used items have some amount of evidence of use.

But, we suspect, buyer wasn't actually asking that.  Buyer is reasonable, asking if the thing is ugly  But we really don't know.

I'm not a fan of blocking buyers who ask poorly conceived questions, but this one comes about as close as it gets.

Seller cannot answer this question "no", because it raises a challenge to buyer. Find something imperfect. I dare you, you can't do it

But buyer can find something, of course.

I've sometimes handled the question by saying "a closeup inspection would yield many imperfections, but the regular view shows it to look pretty good". 

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