I received an email last night that looked like a phishing email, I forwared to spoof@ebay.com and was confirmed it was not from ebay. The email said my account had been suspended. All of my listings have now been removed.
I called ebay and she couldnt find anything wrong with my account so forwarded me to the account security team. I was told that my account was indeed suspended indefinately for these three reasons.
Since 2008, 43 cusotmers claimed item not received (some have claimed this when DC does show delivered)
Since 2008, 38 customers claimed item not as described. I edit listings to be more accurate but not all buyers read the entire listing.
Since 2008, ? customers have claimed I am selling counterfeit items.
Ebay will not disclose what items customers say are not as described or what items are being reported as counterfeit so that I can provide receipts showing they are not and I am defensless because of ebay not providing me information...they say the decision has been made and there is nothing I can do.
My dashboard says "above standard" my 3 month DSR's are 4.95, 4.97, 4.97, 4.99 and 12 month are 4.95,4.97,4.98,4.98
When I call ebay, before this...they always praise me with how great I'm doing so I'm very confused. I alwasy respond immeditately and to my knowledge there have not been any cases closed against me...I always just issue a simple refund if the customer is not happy. In addition, ebays new message system allows customers to open cases without their knowledge by selecting message topic "I havent received my item yet". I have accidently opened cases agains sellers this way. They always say that cases that are closed in my favor will not be counted against me, there have been 0 cases without seller resolution and I never allow cases to be esculated...
I ship orders out the same day or next day...I get instant email notifications so respond very quickly to customers. I have great feedback, of the 7467 feedback in the past 12 months, 26 are less than positive (less than 1% of my customers)
I can not see any of my pending orders (Over 100 from before my account was suspended) customers are messaging me very concerned becaues they received an email from ebay saying my listings were removed. Customers are concerned wether or not they will receive their items, I can not see what items have been paid because ebay removed them. When I asked what I should do for these cusotmers...ebay said I should do nothing and wait for the cusotmer to file a case against me to be refunded since it wont hurt my account any more than it already is. I would NEVER do this to a customer....but I dont know how to refund or ship the orders because I cant SEE them in my account. I'm so furious that ebay would do this to THEIR customers...regardless of what is happening to me and my account, they want me to just leave them hanging not knowing what is going on with their orders at Christmas time. Ebays best advise is for me to do nothing, completely aginst everything I stand for.
This business is my blood sweat and tears! I feel completely violated, like I have been fired from my job (been doing this full time since 2008) and ebay provides me no evedence to support these claims.
I am so confused, I can not defend myself without more information. Ebay says the decision has already been made, there is nothing I can do. Ebay customer support -Spoof said the email was a phishing email but action was taken against my account. Am I missing something?
Then, Later:
I called ebay and she couldnt find anything wrong with my account so forwarded me to the account security team. I was told that my account was indeed suspended indefinately for these three reasons.
Since 2008, 43 cusotmers claimed item not received (some have claimed this when DC does show delivered)
Since 2008, 38 customers claimed item not as described. I edit listings to be more accurate but not all buyers read the entire listing.
Since 2008, ? customers have claimed I am selling counterfeit items.
Ebay will not disclose what items customers say are not as described or what items are being reported as counterfeit so that I can provide receipts showing they are not and I am defensless because of ebay not providing me information...they say the decision has been made and there is nothing I can do.
My dashboard says "above standard" my 3 month DSR's are 4.95, 4.97, 4.97, 4.99 and 12 month are 4.95,4.97,4.98,4.98
When I call ebay, before this...they always praise me with how great I'm doing so I'm very confused. I alwasy respond immeditately and to my knowledge there have not been any cases closed against me...I always just issue a simple refund if the customer is not happy. In addition, ebays new message system allows customers to open cases without their knowledge by selecting message topic "I havent received my item yet". I have accidently opened cases agains sellers this way. They always say that cases that are closed in my favor will not be counted against me, there have been 0 cases without seller resolution and I never allow cases to be esculated...
I ship orders out the same day or next day...I get instant email notifications so respond very quickly to customers. I have great feedback, of the 7467 feedback in the past 12 months, 26 are less than positive (less than 1% of my customers)
I can not see any of my pending orders (Over 100 from before my account was suspended) customers are messaging me very concerned becaues they received an email from ebay saying my listings were removed. Customers are concerned wether or not they will receive their items, I can not see what items have been paid because ebay removed them. When I asked what I should do for these cusotmers...ebay said I should do nothing and wait for the cusotmer to file a case against me to be refunded since it wont hurt my account any more than it already is. I would NEVER do this to a customer....but I dont know how to refund or ship the orders because I cant SEE them in my account. I'm so furious that ebay would do this to THEIR customers...regardless of what is happening to me and my account, they want me to just leave them hanging not knowing what is going on with their orders at Christmas time. Ebays best advise is for me to do nothing, completely aginst everything I stand for.
This business is my blood sweat and tears! I feel completely violated, like I have been fired from my job (been doing this full time since 2008) and ebay provides me no evedence to support these claims.
I am so confused, I can not defend myself without more information. Ebay says the decision has already been made, there is nothing I can do. Ebay customer support -Spoof said the email was a phishing email but action was taken against my account. Am I missing something?
Then, Later:
Hi Guys, yes I was reinstated. I didnt find that out until Sunday
morning when I called to get answers and was pleasantly surprised to
learn my account was reinstated on the 13th.
I wasnt told very much about what caused this to happen wether system glitch or agent error?...still figuring things out and I will continue to work with ebay to get to the bottom of this. My listings were not posted back on my behalf, I am having to go through my entire warehouse to do inventory counts and relist each one separately. I'm at a little over 200 listings that are up now out of about 2000 that I had before this happened. I have boxes and boxes of new inventory that were delivered and that should have been listed but I dont have time for that so everything is piled up. I'm trying to be strategic and getting best sellers listed first.
I've hired help to go through everything but it is a lot slower than I thought it would be getting everything back up. Ebay did refund me by "ebay inc." for all those orders that were refunded by default....not sure about those final value fees yet because the cases were closed in the buyers favor and I was not credited those fees. They are refunding my new listing fees.
Obviously my sales are extremely slow just starting out because the majority of my listings are not up yet. We are working as fast as we can to get listings back up but I've already lost an average of $7,996.56 in sales over just these last 7 days and sales will continue to be slow because I cant get my inventory up fast enough. My projected damages and loss is 15,000-20,000 when all is said and done with employee expenses, the damage to my reputation my corporation because of the notice that ebay sent my customers, the duress my self, my customers, my employees and my family has been under because of this, especially at Christmas time.
***************ATTENTION EBAY: If you are reading this, I'm requesting monthly credits against my selling fees until I am made whole. I do not expect anything above and beyond my loss but I am requesting this as a proposed resolution, what do you suggest?
I wasnt told very much about what caused this to happen wether system glitch or agent error?...still figuring things out and I will continue to work with ebay to get to the bottom of this. My listings were not posted back on my behalf, I am having to go through my entire warehouse to do inventory counts and relist each one separately. I'm at a little over 200 listings that are up now out of about 2000 that I had before this happened. I have boxes and boxes of new inventory that were delivered and that should have been listed but I dont have time for that so everything is piled up. I'm trying to be strategic and getting best sellers listed first.
I've hired help to go through everything but it is a lot slower than I thought it would be getting everything back up. Ebay did refund me by "ebay inc." for all those orders that were refunded by default....not sure about those final value fees yet because the cases were closed in the buyers favor and I was not credited those fees. They are refunding my new listing fees.
Obviously my sales are extremely slow just starting out because the majority of my listings are not up yet. We are working as fast as we can to get listings back up but I've already lost an average of $7,996.56 in sales over just these last 7 days and sales will continue to be slow because I cant get my inventory up fast enough. My projected damages and loss is 15,000-20,000 when all is said and done with employee expenses, the damage to my reputation my corporation because of the notice that ebay sent my customers, the duress my self, my customers, my employees and my family has been under because of this, especially at Christmas time.
***************ATTENTION EBAY: If you are reading this, I'm requesting monthly credits against my selling fees until I am made whole. I do not expect anything above and beyond my loss but I am requesting this as a proposed resolution, what do you suggest?
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