Several cases reported during the past week, all reversed when some actual person looked the case over.
These all share a common element: cases which should not have counted.
In particular,
- Buyer protection cases which were either won by seller or successfully resolved by seller.
- VeRO cases which were responded to properly and did not involve any actual VeRO infringement.
In all the reported cases, calls to Customer Service were not useful in getting the situation resolved. Postings to discussion forums, in particular the Seller Protection board
http://community.ebay.com/t5/Seller-Protection/bd-p/25200000028, have been useful.
Apparently Ebay software has been counting almost anything as being an unresolved case, and shutting sellers down quick and hard.
Here's a comment posted by Ebay, emphasis mine:
12-02-2013
01:53 PM
@bluepaulywalley
Great News! So glad our team was
able to help you resolve this issue.
We are aware of the MC999 issue
and our team is proactively investigating the matter. If there are
others on the board with a similar issue please send me a private
message.
Lamont
-eBay Seller Protection team
To learn more about what eBay is doing to protect Sellers in the marketplace:
http://www.ebay.com/sellerprotection
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