Buyer refunded and keeps the stuff, ebay replies

Here's the original email sent from Ebay at 8:41 am today

We're sorry there was a problem with this transaction. After reviewing the case, we made a final decision in the buyer's favor.
Details:
Decision:
This case has been decided in the buyer's favor.

Comments:
The buyer has been asked to return the item to you. Once tracking shows the item has been delivered to you, the buyer will be issued a full refund.

Then the 2nd email from Ebay came at 2:40pm today:

eBay Customer Support has reviewed the case and made a final decision.
The buyer is not eligible for a refund, but this case will still be included in your seller performance evaluation. The hold on this PayPal transaction has been removed. This case is closed.

Decision:
This case has been decided in the buyer's favor.


Sooo....Ebay decided in the buyer's favor but he is not eligible for a refund? Huh?

And then in the case details it says:

eBay Customer Support has refunded the buyer and the case is closed. Jan 31, 2011 at 2:40 PM
Reimbursement information:
Final decision:
This case has been decided in the buyer's favor.
eBay Customer Support comments:
The buyer returned the item without authorization and did not provide tracking information for the return. You don't need to do anything else.
Transaction information:
We've removed the hold on this PayPal transaction. View PayPal transaction