sg51's Ebay and Paypal blog: FB timing policy clarified.

Wednesday, January 19, 2011

FB timing policy clarified.

In a somewhat twisted case, we find this neg:

http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=bachi_happens&ftab=FeedbackAsSeller

Neg on 18 Jan: I guess this guy is too busy to leave me feedback.

Seller reports this response from CS:
I just off the phone with eBay. The lady basically told me that him leaving a negative for me not leaving him feedback does not fall under any of eBay's policy's for removal.

A related extortion claim fizzled for lack of sound evidence.

2 comments:

OlegJanuary 21, 2011 at 5:26 AM
Neg is gone as expected! :)
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sg51January 22, 2011 at 8:56 AM
This was the guardian angel removal. An ebay employee took direct action to get the neg removed.
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The Feedback Solution

This suggestion is explicitly put into the public domain.

Buyers need protection, but feedback has to go. It's killing international sales, and sellers in general are subject to extreme penalties for infractions both real and imagined.

The solution is two pronged. Rather than feedback, we need:
1. A guaranteed return policy
2. A form for submitting reports of misbehavior

The Guaranteed Return Policy
1. Guaranteed by ebay (once buyer files Intent to Return).
2. No reason required. Optionally, may be supplied.
2. Seller pays both way shipping (which is why buyer is motivated to use this mechanism rather than CC chargeback).
3. A return is counted against both buyer and seller, but scores are kept in private.
4. Sellers can block a bid which potentially would be the 4th return per 50 or per year (buyer gets 2 silver bullets for free).

Ebay can sanction buyers or sellers who demonstrate excessive returns.

The Form

Offered to buyers instead of feedback. Available to both buyers and sellers, linked from item.
1. Report NPS by seller
2. Report suspected fake/counterfeit sale
3. Report inappropriate buyer behavior, such as a request for undeserved partial refund, or degraded return item.

The results of filing such strikes are kept in private. Ebay can use them to punish or reward sellers as ebay sees fit. They can be appealed, and the appeal can be handled as appropriate.

Buyer can still make contact and ask for a partial refund, but the threat is bounded, and will count against buyer as well as seller.

sg51's Ebay and Paypal blog

Wednesday, January 19, 2011

FB timing policy clarified.

2 comments:

The Feedback Solution

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